How Can We Help?
At English Rabbit Fur, our commitment to ethically sourced, artisanal luxury guides everything we do. We believe in transparency, craftsmanship, and providing the highest quality natural pelts for your creative ventures.
Product & Ethics
How do you ensure ethical sourcing?
We source our rabbit fur exclusively from suppliers in Western Europe who adhere to strict welfare standards, which also ensures compliance with REACH legislation and avoids any toxic or harmful chemicals. All our pelts are a byproduct of the food industry, ensuring zero waste and ethical utilization of natural resources. Pelts from other sources have questionable welfare standards, and may contain toxic or allergenic chemicals.
Are your pelts suitable for permanent interior design?
Yes, our luxury-grade pelts are professionally processed to ensure longevity and durability, making them a popular choice for high-end rugs, cushions, and wall hangings.
Are your pelts suitable for pets and sensitive humans
Yes, all our pelts, whether natural or dyed, are fully hypoallergenic and non toxic, and suitable for all pets and humans. The vast majority of our pelts are used by commercial toy manufacturers, and many pelts are also used as sensory aids for children with autism.
What is the difference between natural and dyed pelts?
Natural pelts retain their original patterns and textures, ideal for training aids and cinematic realism. Our dyed pelts undergo a premium coloration process, making them perfect for fashion and home decor.
How should I clean and maintain rabbit fur products?
We recommend gentle brushing the dirty spot when dry, spot cleaning or professional dry cleaning. A damp cloth can also be carefully used, but avoid making the pet wet. Avoid direct heat and high moisture environments to preserve the natural softness and oils of the fur.
Can I order large quantities
Certainly, we are happy to accept large commercial scale orders. We hold large stocks at all times. Please contact us to discuss the right deal for you.
Shipping & Logistics
UK Domestic Delivery
We offer 1st class , courier shipping and Royal Mail Special Delivery across the UK. Standard delivery typically takes 1-2 working days, while express orders arrive within 1-2 working days via tracked courier services.
International Shipping
ERF Retail Ltd. ships worldwide. Deliveries to Europe usually take 5-7 working days, while North America and the rest of the world range from 7-14 working days depending on destination.
Dispatch & Processing
Most orders are processed and dispatched within 24-48 hours. During peak creative seasons or for specialized dyed pelts, processing may take up to 3 working days.
Customs & Import Duties
For international orders, customers are responsible for any import duties, taxes, or customs clearance fees applicable in their country. We provide all necessary documentation for smooth transit.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can monitor your shipment via our partner carrier's website for real-time updates.
Eco-Friendly Packaging
In line with our ethical commitment, we continuously seek opportunities to improve our use of sustainable and recyclable packaging materials to ensure your luxury pelts arrive in perfect condition while minimizing environmental impact.
Returns & Refunds
What is your return policy?
We accept returns of unused, natural pelts within 14 days of delivery. For hygiene and artisanal reasons, dyed pelts and custom plates are non-returnable unless the item arrives damaged.
How do I initiate a return?
Please contact us at info@englishrabbitfur.com with your order number and reason for return. Once authorized, you will receive instructions on how to ship the item back to our UK facility.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned pelt. Funds will be credited back to your original payment method.
Who pays for return shipping?
Unless the product is faulty, customers are responsible for return shipping costs. We recommend using a tracked service as we cannot be held responsible for lost returns.